FAQ

Shipping & Delivery

How long will my order take to be delivered?

Our standard shipping services, Fastway Courier, delivers anywhere in the 9 provinces of South Africa within 1-6 business days.

How will I be able to track the status of my order?

After your purchase is completed, and as soon as the order is shipped, an email with a Fastway tracking number will be sent to you to track the status of your shipment on http://www.fastway.co.za/our-services/track-your-parcel. You can also call us at 066 255 7878 or email us at info@katmeleonjewellery.co.za and we will track your order for you.

When will my order be shipped?

As soon as the payment has been made and is in the clear, then the manufacturing process will begin. As some items are more intricate than others, please allow up to 14 days for completion of your order. Each piece is carefully hand manufactured and undergoes a strict quality control as to ensure 100% customer satisfaction. Once the jewellery is complete, it shall be beautifully packaged and sent off to its new owner.

Returns & Exchanges

Can I return or exchange my order?

We prefer not to, but an exception can be made. It does however have to be within 5 working days from the Date of Purchase. The piece must be unworn, unscratched, untarnished due to wear, unused, undamaged and have its original protective packaging. Please note that any returns or exchanges shall be sent back at your own cost. If you wish to physically bring the item back please arrange by appointment only. There are no returns on Custom orders, special orders and any items bought on sale. Also note that Katmeleon Jewellery does not take any responsibility for broken chains. Chains by nature are extremely delicate and need to be handled with some good old fashioned TLC. We are happy to replace the Sterling Silver chain at a standard fee of R150. And courier charges will be at your own cost.

What if I receive my order and simply don't like one or more products?

It is not preferred but in certain cases we will make a plan. All orders returned will be credited with store credit or exchanged for an item of the same price that you might prefer. Please be sure, when ordering, that you are 100% sure of your choice and sizing. Returns will only be considered if the piece is unworn, original packaging, unscratched, untarnished and in brand new quality condition. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Katmeleon Jewellery reserves the right to refuse any return if:

Do you do repairs?And resizing?

Yes we do. Only if it is a Katmeleon Jewellery piece. Repairs can be done, but only if it is due to a manufacturing fault and not damaged due to neglect or improper storage. An example would be if a ring top would snap off a shank. Repairs must also be reported as soon as they happen and are to be sent back to Katmeleon Jewellery at your own cost or returned, by appointment only, to the studio address if you stay in Cape Town. Resizing of bangles and rings can be done. This will however depend on the type of metal and type of resizing needed. Drop us an email and we will sort you out. The item will once again have to be sent back at your own cost.

Payment & Sizing info

What payment options do you accept online?

We accept all major credit and debit cards including Visa, Mastercard, and also have the option to make an instant EFT.

How do I find out what my ring size is?

It is always recommended to visit your nearest local jewellery store to get your ring size measured professionally. If that is not possible, please have a look at the ring size chart we have provided below:

RING SIZE GUIDE

Icon Style Size	Circumference	Diameter of Ring	USA & Canada	Australia, NZ & UK
1	49.02	15.61	5	J
2	49.99	15.92	5	J1/2
3	50.24	16	5.5	K
4	50.96	16.23	5.5	K1/2
5	51.50	16.40	6	L
6	51.97	16.55	6	L1/2
7	52.72	16.79	6	M
8	52.81	16.82	6.5	M1/2
9	53.95	17.18	6.5	N
10	54.07	17.51	7	N1/2
11	55.20	17.58	7	O
12	55.36	17.63	7.5	O1/2
13	56.43	17.97	7.5	P
14	56.61	18.03	8	P1/2
15	57.65	18.36	8	Q
16	57.93	18.45	8.5	Q1/2
17	58.90	18.76	8.5	R
18	59.25	18.87	9	R1/2
19	60.13	19.15	9	S
20	60.54	19.28	9.5	S1/2
21	61.39	19.55	9.5	T
22	62.05	19.76	10	T1/2
23	62.61	19.94	10	U
24	63.33	20.17	10.5	U1/2
25	63.84	20.33	10.5	V
26	64.68	20.60	11	V1/2
27	65.09	20.73	11	W
28	65.97	21.01	11.5	W1/2
29	66.32	21.12	11.5	X
30	67.23	21.41	12	X1/2
31	67.54	21.51	12	Y
32	68.51	21.82	12.5	Y1/2
33	68.80	21.91	12.5	Z

How do I make sure I have chosen the right ring or bangle size?

Our ring sizes are according to UK size:

X-Small (G, G½,H, H½,I, I½)
Small (J, J½, K, K½, L, L½)
Medium (M, M½, N, N½, O, O½)
Large (P, P½, Q, Q½)
X-Large (R, R½, S, S½, T)

Our Bangle sizes are in cm:

X-Small 16cm
Small 16,5cm-17cm
Medium 17,5cm-18cm
Large 18,5cm-19cm

Our Bangles have a gap of 2cm to give you room to put it on and squeeze it closed to give you the desired fit. To work out what your closed bangle measurement would be. Take a piece of string and go around your wrist where your bones are and check what that length of string will be. Take off 2cm of that and you should get your bangle length that you require

Can I order an item that says it's out of stock?

Yes you can. It can be ordered and will be processed like any other item available on the website. Some designs do require a little extra manufacturing time and may then take a little longer. With handmade jewellery it requires patience to make and patience to await your beautiful jewellery. Trust us it's worth the wait.

FAQ