FAQ

Shipping & Delivery

How long will my order take to be delivered?

Our standard shipping services, Fastway Courier, delivers anywhere in the 9 provinces of South Africa within 1-4 business days.

How will I be able to track the status of my order?

After your purchase is completed, and as soon as the order is shipped, an email with a Fastway tracking number will be sent to you to track the status of your shipment on http://www.fastway.co.za/our-services/track-your-parcel. You can also call us at 079 894 4595 or email us at katmeleonjewellery@gmail.com and we will track your order for you.

When will my order be shipped?

As soon as the payment has been made and is in the clear, then the manufacturing process will begin. As some items are more intricate than others, please allow up to 14 working days for completion of your order. Each piece is carefully hand manufactured and undergoes a strict quality control as to ensure 100% customer satisfaction. Once the jewellery is complete, it shall be packaged and sent off to its new owner.

Returns & Exchanges

Can I return or exchange my order?

Yes you can. It does however have to be within 7 working days from the Date of Purchase. The piece must be unworn, unused, undamaged and have its original protective packaging. Please note that any returns or exchanges shall be sent back at your own cost. If you wish to physically bring the item back please arrange by appointment only. There are no returns on Custom orders, special orders and any items bought on sale. Also note that Katmeleon Jewellery does not take any responsibility for broken chains. Chains by nature are extremely delicate and need to be handled with some good old fashioned TLC. We are happy to replace the chain at a standard fee of R150.

What if I receive my order and simply don't like one or more products?

Most new, untouched, unopened items may be returned within 10 days of the date of delivery for a full refund, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Music Experience reserves the right to refuse any return if:

How long would a refund take to process?

We strive to process all refunds within 2 to 4 business days of the return been received at our location. The time it takes for the refund to post to your account could vary based upon your bank's processing times.

Payment & Sizing info

What payment options do you accept online?

We accept all major credit and debit cards including Visa, Mastercard, and also have the option to make an instant EFT.

How do I find out what my ring size is?

It is always recommended to visit your nearest local jewellery store to get your ring size measured professionally. If that is not possible, please have a look at the ring size chart we have provided below:

RING SIZE GUIDE
Icon Style Size Circumference Diameter of Ring USA & Canada Australia, NZ & UK
4 46 14 4 H1/2
5 49 15 5 J1/2
6 Table cell Table cell Table cell Table cell
7 Table cell Table cell Table cell Table cell

 

I want an item that is not on your website, can you get it for me?

Quite possibly, yes. If we deal with the supplier of your product, and the product is current (not discontinued), we can probably get it! Just give us a call and we'll do our very best to source the desired item for you.